Q?

Restrictions

A.

1. Age 14+ (Parental consent required if under 18 years of age).
2. Weight up to 120kgs
3. Not suitable for pregnant women.
4. Anyone under the influence of alcohol or drugs will not be permitted.

Q?

What you should bring to your flight?

A.

1. Swim attire, wetsuits are recommended and available in most sizes.
2. Towel(s)
3. Dry clothes to change into
4. Photo ID<
5. Method of payment (cash or payment via secure encrypted payment gateway online).

Q?

What to expect during your first experience?

A.

This is a very safe activity if you follow the instructions throughout the entire process.
Instructions on what to do will be provided by our qualified instructors, they will also instruct you on what not to do to keep you and others safe and having a great time.
JET X-TREME aim to provide you with a memorable X-TREME FUN experience so keeping you safe and having a great time during the experience is something we take very seriously. Endangering yourself, JET X-TREME employees or anyone else by failing to follow instructions or displaying inappropriate behavior may result in the experience coming to a premature end and being asked to leave without refund.
In the event of bad weather or any circumstances that leads to JET X-TREME being unable to provide the experience, JET X-TREME will contact you on the contact details provided when the booking, to re-schedule the experience.
Plan to be on time, if late, we may have to forfeit some of your allocated time, re-schedule or cancel the experience.

Q?

Notes

A.

1. Arrive at least 15 minutes prior to your scheduled time.
2. Leave valuables and jewellery at home or in your car, if you bring sunglasses, a camera or phone, make sure someone else holds them for you on shore or you lock it up before you start your experience. JET X-TREME Pty Ltd accepts no responsibility for loss of any personal items.
3. All participants must be 14 years of age or over.
4. Shoe size, we can cater for most shoe sizes.
5. Weight up to 120 kg
6. Protective head wear and life jacket are provided for your safety and are must be worn at all times for the duration of the experience as per local maritime law.
7. IF INTOXICATED or UNDER THE INFLUENCE OF DRUGS, then JET X-TREME reserves the right to cancel the scheduled experience. JET X-TREME may offer to re-schedule the experience or cancel the experience without refund.

Q?

Cancellation Policy

A.

Experience bookings:
A minimum of 48hours notice is required. Bookings will be rescheduled to a mutually convenient date/time. A cancellation of any experience carried out with less than 48hr notice will incur a full cost of experience cancellation fee.
No shows results in a full cost of experience cancellation fee.

Guided tour bookings:

1. Cancellations received 14 days prior to the tour date will receive a full refund

2. Cancellations received between 6 & 14 days prior to the tour date will incur a cancellation fee of 50% of the full tour cost

3. Cancellations received within 5 days prior to the tour date will incur a full cost of tour cancellation fee.

4. Failure to arrive for the scheduled Guided Tour or pre booked experience will incur a full cost of tour cancellation fee. A refund will not be given for any part of a Guided Tour or Experience after the participant has commenced the training section.

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